Become an adviser

Become an adviser

Volunteers are at the heart of Harpenden Money Advice Centre. Our debt advisers work alongside people who are struggling financially, helping them understand their situation, explore their options, and take practical steps towards a more stable future.

We are always interested in hearing from people who may be considering volunteering as a debt adviser, even if they are not ready to commit straight away.

What the role involves

As a volunteer debt adviser, you would typically:

  • Meet with clients to understand their financial situation and what they want to achieve

  • Help clients explore debt options and understand the advantages and disadvantages of each

  • Work with clients to create a realistic household budget

  • Communicate with creditors and other organisations on a client’s behalf

  • Provide ongoing support and review progress over time

Client meetings usually take place during weekday daytime hours. The role is a mix of office-based and remote work, with full support from the team.

What we’re looking for

This role may suit you if you:

  • Have a good understanding of personal finances and budgeting

  • Are comfortable working with numbers and detailed information

  • Can communicate clearly and sensitively, both in person and in writing

  • Are organised, methodical, and able to keep accurate records

  • Share our values of being non-judgemental, impartial, and client-focused

  • Are able to maintain confidentiality at all times

  • Are an active member of a local Christian church and committed to our Christian ethos

Previous experience in finance, advice, or support roles is helpful, but not essential. Full training is provided, along with ongoing supervision and support.

Why volunteer with us?

Volunteering with HMAC offers the opportunity to:

  • Make a real difference to people in your local community

  • Develop skills and experience in debt advice and budgeting

  • Be part of a supportive, values-led team

  • Contribute your time in a way that is meaningful and practical

About Harpenden Money Advice Centre

We are a local, faith-based charity providing free, confidential, and non-judgemental debt and budgeting advice. Our service is available to anyone who may benefit, regardless of background or beliefs. We are affiliated with Community Money Advice and are authorised and regulated by the Financial Conduct Authority.

Interested?

If you would like to find out more about volunteering as a debt adviser, please get in touch for an informal conversation.